The product support representative will be responsible for answering customer queries and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The product support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.

Responsibilities:

• Evaluate and prioritize customer support cases.
• Act as the primary liaison between the company and your customers.
• Communicate and solve customers’ problems via the ticketing system.
• Act as a consultant and offers solutions for customers’ problems.

Requirements:

• A bachelor’s degree in computer science, information technology, or similar.
• 0-1 years of experience as a support engineer.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Knowledge in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
• Exceptional ability to prfioritize and diagnose problems.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role:

• Develop comprehensive documentation that meets organisational standards.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Evaluate current content and develop innovative approaches for improvement.

Daily and Monthly Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications:

• Bachelor’s degree in relevant technical field.
• 1-3 years’ industry experience as an effective technical writer.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Responsibility includes creating quality content for our products and related domain. Willing to learn and implement it at work with the end goal to turn in more sales.

Responsibilities:

• Understand the current trends and capable of bringing in innovative ideas.
• A quick learner to understand the companies functions and products.
• A team player who is active and syncs well with the team.
• To write, edit content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, video scripts, Website, Article, PR and similar more assignments.
• Work closely with the digital marketing team to produce content that generates results.
• Use your knowledge of SEO and content development to create digital content with correct placements of keywords in article and blogs that helps us get found via search engines.
• Use your editing and content management skills to publish blogs on all on-going projects website.

Requirements:

• 0-3 years of experience
• Experience in creating quality content.
• Ability to deliver high-quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text.
• Excellent written skills in English.

We’re seeking results-driven computer science students with start-up energy, relentless spirit, and a strong work ethic to join us in our office. The internship program affords interns the opportunities to work on impactful projects where you will gain exposure to how real engineering teams work from sprint planning to shipping code. You will receive mentorship from experienced engineers and interact closely with TL, design and other functions in the organization.

Responsibilities:

• Be open to learn and be ready to take on new challenges.
• Show the readiness to be involved in research work (as and when required).
• Have a good understanding of software development lifecycle and system design fundamentals.
• Have good problem-solving and communication skills.
• Have built some of your own projects that are available on git or any other repository.
• Be well-versed in work ethics.
• Excellent debugging, problem solving, and analytical skills.

Requirements:

• Computer science major
• Strong coding skills
• Solid grasp of algorithms and data structures

Zennode is a software product development company providing high-end WordPress extensions, themes and cloud-based applications to customers’ around the globe. Our team of efficient and experienced creative and engineering professionals are specialized in producing software to assist customers to operate their entire web presence smoothly.

You will be working alongside our marketing team to produce insightful content which will be published over different channels to promote our products.

Key responsibilities:

1. Research industry-related topics (combining online sources, interviews, and studies)
2. Write clear marketing copy to promote our products
3. Enhance the product knowledge for creating user manuals, installation guides, troubleshooting manuals, and reference manuals
4. Prepare well-structured drafts using Content Management Systems
5. Proofread and edit blog posts before publication
6. Coordinate with marketing and design teams to illustrate articles
7. Conduct simple keyword research and use SEO guidelines to increase web traffic
8. Promote content on social media
9. Good communication and attention to detail are a must.
10. Should be excellent with written communication. Multi-tasking would be a key feature.

Key Requirements:

1. Bachelor’s / Master’s in English language preferred.
2. Passion for Content Writing
3. Portfolio of published articles
4. Experience doing research using multiple sources
5. Familiarity with web publications
6. Excellent writing and editing skills in English
7. Understanding of Content Management Systems (e.g. WordPress)
8. Ability to meet deadlines