The product support representative will be responsible for answering customer queries and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The product support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.

Responsibilities:

• Evaluate and prioritize customer support cases.
• Act as the primary liaison between the company and your customers.
• Communicate and solve customers’ problems via the ticketing system.
• Act as a consultant and offers solutions for customers’ problems.

Requirements:

• A bachelor’s degree in computer science, information technology, or similar.
• 0-1 years of experience as a support engineer.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Knowledge in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
• Exceptional ability to prfioritize and diagnose problems.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.

Zennode is a software product development company providing high-end WordPress extensions, themes and cloud-based applications to customers’ around the globe. Our team of efficient and experienced creative and engineering professionals are specialized in producing software to assist customers to operate their entire web presence smoothly.

You will be working alongside our marketing team to produce insightful content which will be published over different channels to promote our products.

Key responsibilities:

1. Research industry-related topics (combining online sources, interviews, and studies)
2. Write clear marketing copy to promote our products
3. Enhance the product knowledge for creating user manuals, installation guides, troubleshooting manuals, and reference manuals
4. Prepare well-structured drafts using Content Management Systems
5. Proofread and edit blog posts before publication
6. Coordinate with marketing and design teams to illustrate articles
7. Conduct simple keyword research and use SEO guidelines to increase web traffic
8. Promote content on social media
9. Good communication and attention to detail are a must.
10. Should be excellent with written communication. Multi-tasking would be a key feature.

Key Requirements:

1. Bachelor’s / Master’s in English language preferred.
2. Passion for Content Writing
3. Portfolio of published articles
4. Experience doing research using multiple sources
5. Familiarity with web publications
6. Excellent writing and editing skills in English
7. Understanding of Content Management Systems (e.g. WordPress)
8. Ability to meet deadlines

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role:

• Develop comprehensive documentation that meets organisational standards.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Evaluate current content and develop innovative approaches for improvement.

Daily and Monthly Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications:

• Bachelor’s degree in relevant technical field.
• 1-3 years’ industry experience as an effective technical writer.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design.

For this role, you will collaborate with a cross-functional team, including marketing team, software engineers and product managers to ensure our branding is consistent and appealing.

Responsibilities

• Collaborate with internal teams to define user interface requirements
• Combine various colors, shapes and typography fonts to improve user experience
• Use visual design software to refine illustrations
• Develop prototypes and models to use in various products to maximize aesthetic consistency
• Brainstorm new ideas, layouts and graphics
• Stay up-to-date with design application changes and industry developments

Requirements and skills

• Freshers who are looking to pursue career in designing
• Hands-on experience in digital sketching software and video editing tools
• Strong aesthetic skills with the ability to combine various colors, fonts and layouts
• Attention to visual details
• BSc degree in Design, Visual Arts or relevant qualification

Responsibility includes creating quality content for our products and related domain. Willing to learn and implement it at work with the end goal to turn in more sales.

Responsibilities:

• Understand the current trends and capable of bringing in innovative ideas.
• A quick learner to understand the companies functions and products.
• A team player who is active and syncs well with the team.
• To write, edit content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, video scripts, Website, Article, PR and similar more assignments.
• Work closely with the digital marketing team to produce content that generates results.
• Use your knowledge of SEO and content development to create digital content with correct placements of keywords in article and blogs that helps us get found via search engines.
• Use your editing and content management skills to publish blogs on all on-going projects website.

Requirements:

• 0-3 years of experience
• Experience in creating quality content.
• Ability to deliver high-quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text.
• Excellent written skills in English.

You should possess in-depth knowledge of object-relational mapping, experience with server-side logic, and above-average knowledge of Python programming. Ultimately, a top-class Python developer is able to design highly responsive applications that perfectly meet our needs.

Responsibilities

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Taking part in Demos, Sprint Planning, Retrospectives etc with the rest of the team (Scrum Agile Development).
• Debugging Python or Javascript to triage and fix bugs.
• Investigating technical issues reported by customers and fixing them.
• Training and mentoring junior developers
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions
• Implementing unit testing.
• Strong Software development skills, including design, development, testing, deployment and ability to maintain large-scale software applications.
• Experience with Continuous Integration / Continuous Delivery.

Requirements and skills

• Work experience as a Python Developer
• Expertise in at least one popular Python framework (like Django and Flask)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Ability to collaborate on projects and work independently when required.
• Experience / Knowledge in REST API implementation.
• Knowledge of SQL or any other relational databases and data storage solutions.
• Strong experience on version control systems.
• BSc in Computer Science, Engineering or relevant field

As a QA Automation Engineer, you will be responsible for analyzing the functionality of applications and designing automated tests to validate our plugin’s performance. You will also be required to identify bugs, install databases, and collaborate with the software design team.

To ensure success as a QA automation engineer, you should have advanced programming skills, a keen eye for detail, and excellent project management skills. A skilled QA automation engineer can design and write efficient test procedures for every software application. This position requires strong communication skills and the ability to work with a team in a fast-paced agile environment.

Demonstrate a deep understanding of Selenium, and Python as well as the ability to produce modular, re-usable code with high quality.

• Accurately communicate testing status and escalate issues in a timely manner
• Perform post-migration smoke testing
• Accurately assess the impact of software defects
• Validate detailed requirements for testability
• Advise on test strategy best practices, determine test standards, and build out a master test plan.
• Develop, document, and maintain functional test cases and other test artifacts such as test data, data validation, and scripts.
• Execute the plan and manage all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
• Ensure top quality by identifying potential issues and documenting test results before the product goes live.
• Accurately document software defects.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Worked as a key player within the Scrum team by providing feedback and executing testing deliverables.
• Communicates and coordinates with Project Manager and scrum team to ensure deliverables are being met

Requirements

4-year degree (or higher) in CS or a related field

• Overall 1-2 years of experience in designing and executing test cases.
• At Least 1 year of experience in automating tests in Python, Selenium Web Driver.
• Experience building Selenium test frameworks and automation scripts
• Must have experience with version control tools like Git / Bitbucket.
• Experience in automating tests to run in parallel.
• Experience in test Automation of REST APIs.
• Must have working experience in Agile/Scrum Teams.
• Ability to quickly become proficient in new tools/technologies
• Must be highly motivated and dependable with excellent communication skills
• Excellent interpersonal, written, and verbal communication skills with the ability to communicate with internal team members.
• Ability to translate business and technical requirements into functional test plans.
• Ability to work independently as a self-starter, and within a team environment.
• Ability to adapt quickly to an existing, complex environment.
• Strong problem-solving characteristics with the ability to think outside the box

Nice to Have:

• Experience with collaboration tools like JIRA and Confluence

We are looking for an experienced SEO Manager who will improve the company’s website visibility and rankings on search engines. This role involves developing and executing effective strategies, identifying opportunities for improvement, and staying on top of industry trends. The ideal candidate is highly organized, detail-oriented, and has excellent communication skills.

In this role, the ideal candidate must continuously research and monitor performance metrics and analytics to measure campaign success. They must interpret the data appropriately to make informed decisions.

Roles and Responsibilities

• Develop, implement, and monitor effective SEO strategies to increase website visibility.
• Conduct keyword research, content optimization, link building, and other initiatives.
• Create detailed reports on search engine performance metrics and analytics.
• Stay up to date with the latest trends and changes in the SEO industry and identify new opportunities for improvement.
• Work closely with web developers and content writers to ensure the website is optimized for search engine algorithms.
• Ensure that existing content is up-to-date and help create new content that adheres to SEO guidelines.
• Optimize SEO tags and metadata.
• Work with PPC campaigns to increase website visibility and engagement and reduce costs associated with advertising.
• Delegate tasks and oversee the execution of tasks.
• Act as the point of contact for clients on all matters related to SEO.
• Provide guidance and insights on the best strategies to improve website ranking.

 Requirements

The role of an SEO Analyst requires a mix of technical and creative skills. The ideal candidate will have the following:

• Bachelor’s degree in computer science, web development, or a related field.
• At least 1 year of experience in SEO.
• Hands-on experience with website optimization, link building, and content creation.
• Knowledge of SEO tools such as Google Analytics, Search Console, and SEMrush.
• Strong knowledge of HTML, CSS, and other web technologies.
• Excellent written communication skills.
• Strong working knowledge of webmaster tools and analytics.
• Analytical skills with the ability to interpret analytics data and make strategic decisions based on the results.
• Ability to work well under pressure and meet deadlines.
• Ability to handle multiple tasks and shift priorities.
• Strong problem-solving skills with the ability to come up with innovative solutions for improving website ranking.
• Passion for SEO and digital marketing.
• Ability to identify opportunities for improvement and lead the team in the right direction.

Product analysts perform market research and analyze market data, identifying consumer behaviors and trends. They make recommendations and provide launch strategies based on their analyses to increase firm profitability. Product analysts monitor product performance and recommend alterations to meet sales forecasts.

Product Analyst Job Overview

In the product analyst role, you will evaluate the firm’s products, comparing them against competitor offerings and matching them with market trends and demand. A key element of this role is the effective utilization of database analysis programs to provide timely results and recommendations. Success in this role is demonstrated by meeting or exceeding sales figures expectations from product launch.

Job Responsibilities and Duties

– Performs market research and collects customer feedback

– Evaluates products and forecasts performance

– Provides recommendations on product launch strategies

– Generates reports and presentations on results findings

– Monitors product performance

– Analyzes market data, trends, and behaviors

Job Requirements

– Minimum of 1 year experience in product analysis

– Strong written and verbal communication skills

– Excellent multitasking and problem-solving abilities

– Exceptional time-management skills